Healthcare management operations

You are the Chair of the Department of Surgery at a large urban Medical center. The infection
control nurse makes an appointment to see you and review infection data she has been gathering
over the last year. Although you have had regular meetings with and reports from her, she felt it
was important to go over some data that was somewhat disturbing.
She presents data that indicate; the medical center has an unusually site infection rate following
gallbladder surgery. The rates are three to four times higher than the national average.
In the meeting, you addressed several questions and asked for prompt answers, however, she
states that she doesn’t yet know the answers and will start conducting a detailed investigation
After meeting with the Perioperative Director, the infection Control Nurse, and the Chief of
General Surgery, you have initially determined some of your previous questions. However, you
asked again the infectious disease control nurse to meet with the head of pathology and the doctor
in charge of infectious disease for more investigation of this critical issue.
The questions:
1- What are the questions you should ask to the infectious Control Nurse in the first meeting
to investigate the case?
2- What kind of inputs you could receive from the Chief of General Surgery, and the head
of pathology department?
3- What are the clinical, financial, and legal implications of these infections?
4- Prepare a plan for promoting workplace safety, and highlight on those preventing
infections from occurring in the future for both Patients and Staff.
Assignment Task 2: [20 Marks] Case Study attached
1. “Risk management means clinical care”, reflect on this statement as per the article
2. Assess quality of healthcare in outpatient clinics using Maxwell classification.
“follow the example of intensive care unit shown in box 2”
3. The article reflects on “ineffectiveness of healthcare” by providing some
examples, provide TWO more examples from your own.
4. The article proposed some characteristics of total quality management, do you
think we have further points to add?
5. How risk management programs can interact with the Donabedian’s, Maxwell ‘s
classification of quality. Explain this using each category of these classifications