the impact of service quality on customer loyaltyin the hotel industry: An empirical look at the island of St Lucia

the impact of service quality on customer loyaltyin the hotel industry: An empirical look at the island of St Lucia

Order Description
objectives

To identify the relationship between perceived service quality and customer satisfaction based on the five dimensions of service quality.
To determine the relationship between customer satisfaction and customer loyalty
To critically evaluate the impact of the five dimensions of service quality on customer loyalty in the St Lucian hotel Industry
To examine how perceived service quality influences corporate image.


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